Have you Ever - part 2

KNOW YOUR RIGHTS?!!!

yes yes! I need to know my rights! What rights we have as a consumer??

My hubby purchase a new cheap handphone model recently for spare, with a one year warranty. He tested the phone by trying to call his handphone. It rang....so should be ok...

Being a spare hp, it was until 10 days later we found out that the other person on the other line could not hear our voice at all.

So when back to the shop. Shop owner open the casing and say the screw of the Hp has been opened. Warranty will not be valid. Saying as if it was our fault.What??!!

For what we open the screw when there is still 1 year warranty ? Steal the part and claim it is spoilt? This is a cheap handphone man! below RM 200 only!

Frustrated and cheated, he insist to put the hp there and ask them to get it fixed.

After rounds of communication, the owner insist :
1. This time , the hp will be fixed for free
2. One year warranty will be invalid - forever
3. She claimed she herself has personally check each hp when she got it from dealer for defect. (What does she means? Means we open the screw ourself lo - *DOINK!* ) :(

"LUCKY" this is only a cheap phone! What if we purchase a good one???

hai...very sui..